Refund policy
At Tap Queen, every set of luxury handmade nails is crafted with care, and we want you to love your purchase. Please read our return and refund guidelines below:
Returns
Due to hygiene and safety reasons, we do not accept returns on any nail products, including handmade/custom nail sets, glue, tabs, or accessories.
Refunds
Refunds are only applicable in the following cases:
1. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Photos or video of the product and packaging
Once verified, we will arrange a replacement or issue a refund.
2. Lost Shipment
If your parcel is confirmed lost by the courier, we will provide a replacement or full refund.
Non-Refundable Situations
Refunds will not be issued for:
- Incorrect size ordered
- Change of mind after order is shipped
- Delays caused by courier/company/transport
- Wrong address entered at the time of ordering
- Product damaged after use
Cancellations
Orders can only be canceled within 2 hours of placing the order.
Custom/handmade sets cannot be canceled once work has started.
Refund Timeline
Once approved, refunds are processed within 3–7 business days to the original payment method. Time may vary depending on your bank.
Contact Us
For any issues regarding returns or refunds, reach out to us at:
Email: info@tapqueen.com
WhatsApp: +91 8800843932
We are here to help and ensure a smooth experience every time you shop with Tap Queen.
